Terms & Conditions

Last updated: March 10, 2021

1. Definitions

“Client” means any individual making a reservation on the Site. “Services” refers to all hotel services offered, including accommodation, catering, and wellness facilities, etc.

2. Reservation

Reservations can be made on our reservations page, by email (resa@beninroyalhotel.com) or by phone. The reservation is confirmed by the hotel; the payment conditions for your rate are set out in your booking confirmation.

3. Payment

All prices are in FCFA (XOF) and include VAT but not the tourist tax. Payment terms (options, amounts and timing) are those of the rate you selected and are set out in your booking confirmation.

4. Check‑in / Check‑out

Check‑in from 3:00 PM, check‑out before 12:00 PM. A valid ID or passport and the booking confirmation are required at check‑in.

5. Cancellation

Cancellation is possible up to 48 hours before arrival. Refund conditions depend on the selected rate. Details are provided in the confirmation email. No right of withdrawal applies to hotel services.

6. Included Services

The room rate includes accommodation, buffet breakfast, non‑alcoholic minibar drinks, valet parking, and Wi‑Fi.

7. Liability

Benin Royal Hotel is not liable for loss, theft or damage to guests’ personal belongings. Guests are responsible for any damage caused to the accommodation.

8. Personal Data

Client data is processed in accordance with our Privacy Policy. A police form is required for non‑Beninese guests.

9. Applicable Law

These terms are governed by Beninese law. Any dispute shall be submitted to the competent courts of Cotonou.